Enable and Manage a Waitlist - BETA

Enabling a waitlist lets organizers capture supporter interest, manage open spots efficiently, and maintain maximum attendance across every timeslot.

How it works:
❤️ Timeslot reaches max capacity
💛 Supporters click “Join Waitlist” on the event sign up page
💚 Organizers move WAITLISTED Supporters to REGISTERED status when spots open

Note: Depending on assigned role, Volunteer Hosts may not have the necessary permissions to enable the waitlist for their event. Read more about editing events as a Volunteer Host here.

From the Mobilize dashboard Events tab, click Create a Scheduled Event, or open an existing one and choose Edit.

Scroll to the Schedule section and select Add Times and input the timeslot details.

*Adding a max capacity is required before enabling a waitlist.

Turn on the Enable a Waitlist toggle next to the max capacity field. Once finished, select the Add times button.

Repeat for each timeslot you want to include. Waitlists are per timeslot, not for the whole event.

⚙️ Note: Once a timeslot reaches its set maximum capacity, the Join Waitlist button appears automatically to Supporters for that timeslot.

Click the Waitlisted tab in the timeslot details view.

💡 Tip: Review the Signup date column to prioritize Supporters who have waited the longest. For larger waitlists, export the list as a .CSV and sort by Signup date and Status to identify the earliest waitlisted sign-ups efficiently.

✉️ The Supporter moved to REGISTERED will receive a “You’re now registered!” email

Sign up page for a single shifted event:

Sign up page for a multi-shifted event:

They will see the confirmation modal:

And, they will receive an email confirming their waitlisted sign up:

📨 Note:
Supporters don’t receive SMS notifications while they are in WAITLISTED status.