Notifications At-a-Glance:

  • Registration Email and SMS

  • Confirmation - Day Before Event

  • Day-of Reminder

  • 30-Minute Before SMS

  • Post-Shift Feedback - 1 Hour After Shift

  • 5-Day After Email

  • Event Change Notification

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Registration Email and SMS

Upon registering for an event, an attendee will receive an email and SMS confirmation (if an attendee has opted into SMS) of their registration with the event details. This communication includes the custom "How to prepare" section, with whatever private details the event host has chosen to provide (ex: Zoom instructions, or equipment required).

Confirmation - Day Before Event

One day before the event date, at 11 am in the time zone of the event, an automated email and SMS message (if an attendee has opted into SMS) will be sent to all attendees who are registered for the event. This email and the SMS provide an option for the attendee to confirm or cancel their RSVP for the event.

Day-of Reminder

On the day of the event, at 8 am in the time zone of the event, an automated email will be sent out to all "Registered" and "Confirmed" attendees, reminding them about the event and including event details. There is no SMS sent day-of. If the event occurs before 8 am, or is created after 8 am for the same day, there will be no day-of reminder email.

30-Minute Before SMS

If an attendee has opted-in to receive SMS, they will receive an SMS reminder 30 minutes before the beginning of their shift. This is a new feature released with the Zoom Integration to help get your attendees to your event!

Post-Shift Feedback - 1 Hour After Shift

When creating an event, the event host can choose to contact attendees to receive feedback after an event and to add a custom message to this communication. If the host chooses this option, after the event has occurred, an email and SMS (if an attendee has opted into SMS) is sent to all attendees who were "Registered" or "Confirmed." This communication is sent one hour after the end of the shift and allows attendees to rate the event or confirm that they did not attend the event.

5-Day After Email

When creating an event, the event host can also choose to contact attendees to suggest more events or shifts, and to add a custom message to this communication. If the host chooses this option, five days after an event has occurred, an email is sent to all attendees who have attended the event with suggestions for more events or shifts of the same event for which they can sign up.

Event Change Notification

If an event’s location or time is changed, or if the event is deleted, an automated email will be sent to all event attendees with the status “Registered” and “Confirmed.” The email is sent immediately once an event is updated, and will include any updated information if it was a location or time change. For deleted events, the email will alert the attendee of the event being canceled, and offer the organization's Mobilize events feed for other upcoming events.

all paws on deck doggie asking, 'hi are you registed to vote?'

Questions or concerns? Email your Customer Success Manager or Mobilize Support!


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