📚 Table of Contents
🔌 Connecting VAN to Mobilize
How do I connect Mobilize to MyCampaign/VAN/LAN/VoteBuilder?
I’ve already got events & signups in Mobilize, how do I sync past events to VAN?
Events and signups that predate your VAN x Mobilize installation can be backfill synced. Contact Mobilize Support or your organization's Customer Success Manager.
Is the VAN sync manual? Do I have to click something for data to move to VAN? Do I have to create the event in VAN manually?
Once a Mobilize dashboard has been connected to a VAN committee, the sync is automatic. However, if there are missing events or signups in VAN, Mobilize Support can troubleshoot and manually sync for you.
📒 Events and Contacts in VAN
Why isn’t my event syncing to VAN?
Can I connect my VAN events to Mobilize Events?
No, you will need to create the Mobilize event first and it will be automatically created in VAN. If you're missing any events or signups, please contact Mobilize Support.
Why isn’t my petition/pledge/interest form syncing to VAN?
New petitions, pledges, and interest forms will now be created with a single shift time spanning from the time of the action's creation to the action's specified end date. This will make it easier to see and search all signups at once. Previously, signups for these long-running "anytime" actions were shown as daily 24-hour timeslots.
As part of this change, petitions, pledges, and interest forms will also no longer sync an Event to VAN for each day the action lasts. Instead, you can configure an Activist Code to be applied for any supporter who signs up for one of these actions in the action's Custom VAN Settings. More about the VAN Integration
If your petition, pledge, or interest form was created prior to June 2021, please create a new one.
Why am I seeing duplicate contacts?
Check with your VAN administrator.
⚙️ Activist Codes & Event Types
Why is my Activist Code not showing up in Mobilize?
Activist Codes in the VAN committee connected to the Mobilize dashboard should be configured in the following way:
☑️ Can Be Assigned or Removed
Still not showing up? Check with your VAN administrator.
How do I get more event type options when creating events?
Only event types that are mapped will appear in event creation, you can always add an additional event type to the VAN Settings page.
Why are my event type roles not showing up on Mobilize?
Event Roles must be created in the organization's VAN committee. Still not showing up? Check with your VAN administrator.
Why am I getting invalid type and invalid status errors when configuring my VAN settings tab?
Invalid Status messages may appear when the mapping fields are empty. If they persist after all fields have been mapped, please contact Mobilize Support.
🏷️ SMS, Additional Fields, etc
Do SMS opt-ins get synced into VAN?
No. SMS opt-ins can be found in Volunteer or Shift and volunteer feedback exports located in each dashboard's Exports tab.
For dashboards with Mobilize API access, SMS opt-ins are returned with Person objects as "sms_opt_in_status". See API doc.