đ Overview
There are plenty of reasons why your organization might want to cut ties with a supporter. Read on to learn how to block supporters, how blocking will impact the supporter's experience with your organization, and how blocked users' data will appear in your dashboard.
If you believe that a Supporter's behavior has gone against the
Mobilize Community Guidelines, please email [email protected].
If you'd like to remove an Admin or Organizer from the Users tab, read our documentation here.
Impact of blocking a supporter from your organization:
Blocked supporters will still be able to browse your events feed and view public information about the event.
However, they will not see the share/donate modal and will not receive any of Mobilize's automated email or text confirmations.
They will not be able to join virtual events.
Their attendance will not be recorded in your dashboard.
If you unblock a user, they can attend your events again, and their future attendance data will appear normally in your dashboard.
đ« How to block supporters
Block an affiliated supporter
Affiliated Supporters have signed up for an event directly through your organization feed or sign up link.
Admins can block any affiliated supporter by going to their supporter profile.
Step 1: In the Supporters tab, find and select for the supporter you want to block.
Step 2: Select the "Block [user name]" button beneath their name.
Step 3: Select "Block" in the confirmation pop-up to finish blocking the user.
You will see an icon next to the blocked user's name in the future. You can also see all of your blocked users in the "Blocked" section of the Supporters tab.
To unblock the user, go back to their Supporter profile and select "Unblock [user name" at any time.
Block a supporter affiliated with another organization
Supporters that sign up for an event through a promoting partner's event link will become a Supporter of the promoting organization. Supporters affiliated with another organization will not show in the hosting organization's Supporters tab.
Step 1: From the Events tab, find the timeslot the Supporter signed up for.
Step 2: From the timeslot details page, search for the Supporter
Step 3: Click the hyperlinked Supporter name. You will be taken to the volunteer profile.
Step 4: Directly below the Supporter name, select "Block [first name]".
đ A quick note about blocking
Safety is important for running successful events and ensuring all attendees are comfortable. To ensure platform safety, all Mobilize Admins can block any user from their organization for any reason.
While user blocking is reversible, it significantly impacts a user's experience with your organization. Therefore, we recommend having a framework and process that Admins can refer back to when deciding to block a user. Should there be an approval process? A list of criteria to run through before taking the action? It's up to your organization to decide.
âFAQs
Who can block people?
Who can block people?
Admins only. Organizers cannot edit anything on the Supporters tab.
What happens when blocked people try to sign up?
What happens when blocked people try to sign up?
To the blocked supporter, it will look like they have signed up for the event successfully. However, they will not see the share/donate modal and will not receive any of Mobilize's automated email or text confirmations. The signup wonât be created in your dashboard.
What happens when blocked people try to host an event?
What happens when blocked people try to host an event?
The event wonât be submitted to your dashboard, and the supporter will not be added to your dashboard as a Host. However, to the blocked user, it will appear as though it was submitted and is awaiting verification, though they will not receive the verification email.
What happens to a blocked personâs existing signups and events?
What happens to a blocked personâs existing signups and events?
Blocked user attendances are removed from past shift details pages, registration counts, and event-related CSVs. If they are a Host, their Host membership and any future events will be removed. Blocked Hosts will not be able to access their events in your dashboard.
To view a blocked userâs event history, visit their profile in the Supporters tab.
If a blocked user's signups have synced to VAN, the attendance statuses will update to cancelled. You can find more information about event and signup deletion in VAN here.
Can I view a blocked user's event history?
Can I view a blocked user's event history?
Yes. To view a blocked userâs event history, visit their profile in the Supporters tab.
Do we restore existing attendances and events when someone is unblocked?
Do we restore existing attendances and events when someone is unblocked?
No. If you unblock a user, their historical attendance data will not reappear in events theyâve attended in the past. Blocked Hosts' events will not be restored. However, once a user is unblocked, future event signups and event campaign submissions will record and behave normally in the dashboard.
Where can I get data on blocked people?
Where can I get data on blocked people?
This data can be found in the CSV export of volunteers, in our Public API under List organization people, and in our SQL mirror in the participations and users views. Blocked attendees do not appear on the timeslot details pages or CSVs of their previous events. All blocked users' email addresses and event history can be found in the Supporters tab listed in their profile.
My organization operates across multiple dashboards. Can I block this user once and have it take affect across all my dashboards?
My organization operates across multiple dashboards. Can I block this user once and have it take affect across all my dashboards?
No, you will need to block this user on your dashboards individually.
âHave more questions about blocking users? Reach out to the Support team at [email protected]!