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Quick Start Guide for Supporters

A how-to guide for managing your Supporter profile!

Updated over a week ago

How do I create a Mobilize profile?

Mobilize automatically creates a profile for you the first time you register for an event. Your profile allows you to access your Volunteer schedule and Account and notification settings, among other things.

To access your profile, simply log in on your browser, and you should see Menu appear in the upper-right corner. If you are an Organizer, Admin, Host, or Trusted Host with any organization on Mobilize, you'll also have quick access to your dashboard through Menu.

*Please note that your email is the unique identifier for your account. You must log in with the same email you used to sign up for Mobilize events to view your account. If you are unable to log in despite having signed up, it may be that the email you used to sign up has an error in it โ€” which will require you to sign up again. If the problem persists, please reach out to [email protected], and we'll help troubleshoot!

If you are logged into an account that Mobilize recognizes:

When no registered email is detected:

How do I cancel an event registration?

In your browser, make sure you are logged in with the same email address you used to register for the event registration you'd like to cancel.

Click on Menu.

Click on My schedule.

Click Cancel for the event you'd like to cancel your registration for.

How do I track how many organizations I've volunteered with?

You can view the impact you've had on organizations under the Your impact section in your My schedule page. The Your impact section tracks:

  • Number of events and actions you've signed up for

  • Number of organizations you've supported

  • Number of volunteer hours you've completed

  • Number of friends you've recruited via the Bring-a-friend link share

How do I change my notifications settings?

You can customize the email notifications you receive under the For events you sign up for section in your Account Settings page.

How do I unsubscribe from emails?

You can unsubscribe from Mobilize using the Unsubscribe link at the bottom of each email. Certain email services, like Google, allow you to unsubscribe in-app. Please note that if you unsubscribe from Mobilize emails, you will no longer receive automated event notifications.

How do I stop receiving SMS messages?

You can respond to any SMS you have received from Mobilize (30837) with STOP.

How do I opt-in to SMS?

If you'd like to receive SMS regarding your registered events, be sure to check the SMS Opt-In box when you sign up for an event.

Why am I not receiving emails?

If you're not receiving emails from Mobilize but would like to, you may be in our Suppressions list. Please reach out to [email protected] and we'll help you troubleshoot!

Keywords: quick, start, guide, volunteer, FAQ, frequently, asked

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