How do I become an Admin?

Admins can be added by Mobilize staff when a new dashboard is created. Subsequent dashboard Admins must be added by existing Admins or the organization's Customer Success Manager.

What can I do if I can't access a dashboard?

If you haven't received a Magic Link, please contact Support. Magic Link not working? Read more about the possible cause in this article.

How do I add another user to my dashboard?

If you are an Admin, you can add additional Admins, Organizers, Trusted Hosts, and Hosts, in the Users tab found on your Dashboard.

The User Add/Invite field can be found at the bottom of the Users page.

How do I create an event?

Once you are in your dashboard, it's time to start Mobilizing! Between our four different event features, you can host text banks, organize resource drops, and get folks civically engaged.

How do I change the primary host of an event?

In order to change the owner, or primary host, of an event, click the downtick corresponding to the event on your dashboard and select Change primary host. Then select the new primary host. If you would like someone to be a host, but they are not yet in your Users dashboard, you must add them as a user before adding them as a host.

How do I mark an event as Highest Priority?

Pin an event to your feed to make it a High Priority event. The limit is 5.

How do I restore a deleted event?

Please contact Support to restore a deleted event.

How often does Mobilize sync with VAN?

VAN sync will typically run whenever there is an update to an event; however, Participation.attended from VAN runs on schedule:

Syncs Participation.attended from VAN for recent events

Runs between 12-1 a.m. Eastern.

- Get all VanEvents in the last 3 calendar days

- Sync Participation.status for all Participations for those VanEvents

Syncs Participation.attended from VAN for upcoming events

Runs between 12-1 a.m. Eastern.

- Get all VanEvents in next calendar day

- Sync Participation.status for all Participations for those VanEvents

Why haven't I received my Export?

Every time you request an export, you will receive the most updated information. This query can take a few minutes. If after 1 hour, you still have not received your request export in your inbox, please contact Support.

Keywords: faq, faqs, frequently, asked, questions, admin

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